Question:
Why does the LCD display show "Acquiring Signal"?
Answer:
When the audio signal is lost, a pop-up window with the message “Acquiring Signal” is displayed until the signal is recovered.

Question:
Why does the LCD Displays show "Antenna not Detected"?
Answer:
When no antenna is detected and the signal is lost, a pop-up window with the message “Antenna Not Detected” is displayed until an antenna is detected and the signal is acquired.

Question:
What can I do if the Reception is weak or the audio has static and is unclear?
Answer:
Check that the satellite antenna is connected and not faulty. Change the location of the Antenna making sure it is away from obstructions.

Question:
Are your antennas weather proof?
Answer:
Yes, the antennas are weather proof.

Question:
I have service, but my receiver keeps showing "acquiring signal". How can I fix that?
Answer:
For best reception, be sure the antenna is free from obstructions. Due to the paths of the Sirius satellites over the US, the best location for the antenna in your home depends on where you live. Redirect the antenna until you get a signal. You can also refer to your owner's manual for information for the best possible direction to face your antenna.

Question:
Do I have to leave the antenna and power plugged in at all times?
Answer:
You must leave the antenna and power plugged in to the boom boxes and home or car kits at all times.

Question:
My reception is distorted.
Answer:
For best reception, be sure the antenna is free from obstructions. Due to the paths of the Sirius satellites over the US, the best location for the antenna in your home depends on where you live. Redirect the antenna until you get a better signal. If you are driving, the signal should clear up when you drive away from the obstruction. Antenna aiming can vary according to the time of the day.

Question:
My receiver is showing "Acquiring Signal" or "Antenna not Detected".
Answer:
When signal is lost, check the antenna signal and strength. Change the location of the antenna making sure it is away from obstructions.

Question:
My Satellite Receiver does not work?
Answer:
Please check the Power Cables. Make sure you have contacted Sirius to activate your Satellite Radio subscription 1-888-539-SIRIUS (7474).

Question:
How do I turn my receiver on?
Answer:
Press the button that has a red circle with a vertical line through the top. You should hear a beep and the display will show the Sirius logo.

Question:
What service plans do you have available?
Answer:
You would need to contact Sirius directly for information on available service plans.

Question:
Where can I find the ESN number and what is it for?
Answer:
You can find the ESN number on the back of the receiver. The ESN number is necessary to activate your service. Have it ready when you contact Sirius for activation. You can also find the ESN by turning the receiver on and pressing the MENU button. Then select Sirius ID. The ESN number will be displayed.

Question:
I have no sound from my Satellite Receiver.
Answer:
Check the audio cables and make sure they are plugged in correctly. Check the FM Transmitter Setting and make sure that your FM radio is set to the correct channel.

Question:
My unit gets really hot. Is that normal?
Answer:
It is normal for your receiver to become very warm. Reducing the brightness and contrast will lower operating tempratures.

Question:
How can I activate my service?
Answer:
You can activate your service by going online to www.sirius.com or calling Sirius at 1-888-539-SIRIUS (7474)

Question:
I just hooked up the receiver and all I am getting is a commercial channel.
Answer:
You can activate your service by going online to www.sirius.com or calling Sirius at 1-888-539-SIRIUS (7474)

Question:
What is the PNP number?
Answer:
It is the same number as the ESN.

Question:
There is no sound from my external speakers or stereo system.
Answer:
Make sure the FM radio is set to the same FM transmitter setting as the receiver.

Question:
My Satellite Radio Receiver does not work?
Answer:
Please check the Power Cables. Make sure you have contacted Sirius to activate your Satellite Radio subscription 1-888-539-SIRIUS (7474)